Few things are more frustrating for customers than getting stuck in a lengthy call queue only to eventually reach a call agent who doesn’t know who they are and can’t solve their problem. But smart call deflection can prevent you from wasting...
Move over, single-channel CX. Multimodal CX is taking over. Just like smartphones replaced voice-only mobile phones, multimodality is transforming our customer experience...
Improve customer service with self-service best practices. Get tips on creating a user-friendly experience, reducing customer effort, & streamlining...
Deliver the seamless experience today’s customers expect with a multimodal virtual...
No matter the market or industry, all call centers share the same end goal: deliver exceptional customer service. But what, exactly, does that...
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