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Boost Satisfaction with Smart Call Deflection
Few things are more frustrating for customers than getting stuck in a lengthy call queue only to eventually reach a call agent who doesn’t know who they are and can’t solve their problem. But smart call deflection can prevent you from wasting customers’ time and, consequently, hanging up the phone and turning to a competitor with better customer service.
What’s a Multimodal Customer Experience?
Move over, single-channel CX. Multimodal CX is taking over. Just like smartphones replaced voice-only mobile phones, multimodality is transforming our customer experience interactions.
Self Service Best Practices in Customer Support
Improve customer service with self-service best practices. Get tips on creating a user-friendly experience, reducing customer effort, & streamlining processes.
Multimodal User Experience Design Best Practices
Deliver the seamless experience today’s customers expect with a multimodal virtual assistant.
Uniphore Helps Millions Talk to Customer Service Reps with AI
Click here to read full article online.
What is Exceptional Customer Service
No matter the market or industry, all call centers share the same end goal: deliver exceptional customer service. But what, exactly, does that entail?
Why Customers Call Their Bank Call Center | Uniphore
Learn why customers are still calling bank call centers despite digital self-service options in this study by Bain & Co. posted on the Uniphore blog.
What is Intelligent Self-Service?
Intelligent self-service refers to the new generation of self-service solutions. These solutions are changing the paradigm over the old way of doing it.
What is a True Omnichannel Experience?
The customer experience begins well before and continues long after their interactions with your contact center. So an omnichannel experience encompasses much more than just customer service.