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Uncover Key Customer Insights, Drive Strategic Business Growth
Empower teams across sales, marketing, support and more by uncovering trends and understanding customer needs to drive smarter decisions that improve satisfaction and fuel growth.
Proactive Insights in Minutes
U-Discover empowers you to ask clear, natural-language questions of your data and analyze 100% of customer interactions using Generative AI. Within minutes, uncover trends, surface unknown unknowns and make proactive, data-driven decisions that drive customer satisfaction and business growth.
Transform Conversations into Growth Opportunities
Powerful Features for Smarter Decisions
Ask Questions,
Get Answers Fast
Easily create human-like questions that uncover actionable insights from your data––like having an AI-powered business analyst at your fingertips. This enables your team to quickly identify important trends, surface unknown unknowns and address issues before they impact your business.
Customizable Dashboards for Instant Clarity
Access all your key metrics in one place with fully customizable dashboards. Easily track customer sentiment, agent performance and emerging trends, empowering your team to make faster, more informed decisions that improve service quality.
Automated Quality Monitoring for Consistency
Ensure consistent service quality by automatically evaluating every customer interaction. With custom scorecards and automated scoring, you’ll meet performance benchmarks while reducing the time spent on manual evaluations.
Understand Customer Sentiment in Minutes
Analyze customer sentiment and tone across interactions to better understand how customers feel about your brand. These insights enable you to improve engagement and resolve issues faster, increasing customer satisfaction.
Personalized Feedback to Improve Agent Performance
Deliver targeted, insight-driven feedback to agents, helping them improve their performance and engagement. Personalized coaching, based on actionable insights, maximizes agent retention and enhances customer experiences.
Effortless Integration with Your Systems
Seamlessly integrate with your existing platforms to process customer data efficiently. This gives you a comprehensive view of customer interactions, empowering smarter decisions without disruption to your current operations.
Frequently asked questions
Conversational analytics is the process of deriving insights from customer interactions. U-Discover uses the latest Generative AI to analyze conversations in depth, providing proactive, actionable business insights.
U-Discover delivers context-rich insights from customer data, helping you understand customer needs, predict trends and make informed, strategic decisions.
Yes, U-Discover is designed to efficiently handle and analyze large volumes of data, making it suitable for enterprises with extensive customer interactions.
Unlike other tools, U-Discover is built from the ground up with LLM technology, offering deeper, more accurate insights by analyzing the full context of conversations.
If you want to learn more about U-Discover conversational analytics and our other AI solutions, book a demo with our team today.
