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Enhancing Customer Sentiment Analysis | Uniphore
Sentiment analysis improves customer experience by understanding user feedback. Discover how sentiment analysis improves your brand and product perception.
Uniphore’s Webinar: A Shift Towards Chatbots and Voice AI
Massive spikes in call volume. An unexpected pivot to work-from-home models. Investment and budget cuts. The COVID-19 crisis has created intense challenges for customers, customer service and support operations, and agents.
Multimodal User Experience Design Best Practices
Deliver the seamless experience today’s customers expect with a multimodal virtual assistant.
The True Cost of Employee Disengagement in the New Normal
New research shows employee disengagement is rampant: as many as one in three call center agents reported feeling disengaged at work.
What Is Call Center Life | How Poor EX Hurts CX
Call center life. High stakes. High stress. It’s all in a day’s work. Lean in and learn why empathy for customers begins with empathy for your agents.
Intelligent Automation – When, What and How — a roadmap to a successful front – office transformation
Join Vijai Shankar from Uniphore at the Intelligent Automation APAC Summit 2021 to explore the future of intelligent automation in contact centers.
Blending Artificial Intelligence with Human Intelligence for Contact Center Excellence
The current pandemic has expedited the need for digital transformation across industry verticals. Business leaders are taking bold steps to transform customer service and bridge the chasm between customer expectations and service delivery using AI and automation across industries. But the human element in customer service can never be overemphasized. Artificial Intelligence has to work […]
Change or Die – Intelligent Automation to the Rescue
Intelligent automation is a mix of AI, machine learning and process automation solution for a digital transformation.
What is Intelligent Self-Service?
Intelligent self-service refers to the new generation of self-service solutions. These solutions are changing the paradigm over the old way of doing it.