Join leaders from Uniphore, IDC and more for an in-depth discussion on how AI can help you secure a strategic advantage in today's competitive...
Compliance is an essential part of customer service, particularly within highly regulated industries such as healthcare and financial services. It ensures customers are informed of their rights and aware that their call may be recorded for a variety...
By: Vijai Shankar, VP – Product Marketing While everyone is anxious to see a return to normalcy in their work and home lives, that doesn’t mean that they want customer service to return to pre-pandemic standards. Problems such as long wait...
2023 was a busy year for artificial intelligence and customer experience. Generative AI went mainstream and dominated the headlines for the past 12 months. Meanwhile, customer expectations continued to grow as more and more companies pushed the...
Introduction to Multimodal CX Move over, single-channel CX. Multimodal CX is taking over (and that’s a good thing). Just like smartphones replaced voice-only mobile phones—and redefined how we interact with our mobile devices—multimodality is...
The partnership between Uniphore and ISG, a leading global technology research and advisory firm, is an exciting development in the evolution of conversational AI. Subject matter experts Patrick Ehlen of Uniphore and Wayne Butterfield of ISG have...
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