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5 Key Skills Contact Center Leaders Must Have
What drives the most successful contact center leaders? Author and futurist Jacob Morgan explains the top skills CX leaders must have today.
How to Recognize and Reward Your Frontline Agents
Reward your frontline agents for their hard work and dedication with this guide on how to recognize and show appreciation. Learn to keep your agents motivated.
The True Cost of Employee Disengagement in the New Normal
New research shows employee disengagement is rampant: as many as one in three call center agents reported feeling disengaged at work.
5 Reasons Not to Ignore Call Center Agents | Uniphore
The key to delivering great CX is hidden in the angry rants of your customer service employees. Lean in to learn from your stressed out call center agents.
Call Center Coaching Leading to Customer Churn | Uniphore
Check out how call center coaching can fail your agents. Help your agents instead by assisting them, not just coaching them in real-time.
Delivering a Better Agent Experience to Drive a Better Customer Experience
Jafar H Syed, Chief Growth Officer of Uniphore, sharing his insights on delivering a better agent experience to drive a better customer experience
5 Questions on Agent Assist by Call Center Leaders| Uniphore
Agent assist software is all the rage these days. But what kinds of questions should you be asking before investing in a solution?
Top Books CX Leaders Should Read in 2021
Discover the top recommended books for CX leaders in 2021. Enhance your customer experience strategy with these must-read titles.
Agents Strengthen Human Bonds During the Pandemic | Uniphore
2020 started like any other New Year. The excitement of what lay in store and all the usual fanfare associated with a New Year was palpable. But by around March, it became evident that 2020 would be like no other year in almost a hundred years. The last pandemic to scourge the world on this […]