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Deliver a better guest experience with AI-powered travel & hospitality solutions.
Start your journey to higher guest satisfaction, engagement and loyalty with AI-powered real-time guidance.
“We were blown away by Uniphore’s advanced AI technology, which has allowed us to free up agent time and scale customer service. This gives our live agents the chance to focus on higher-touch interactions. With Uniphore, we estimate we’ll deflect 20% to 30% of calls to the contact center, making it easy to justify the investment.”
—Leading Hotel & Casino Client
Measurable Results from our Customers
4.5M
Calls optimized with AI-powered, real-time agent guidance
36%
higher self-serve rate with best-in-class intelligent virtual agent
87%
and higher customer satisfaction (CSAT) scores
Accelerate Time-To-Value with Uniphore’s Pre-Built Travel and Hospitality Solutions
With hundreds of pre-built intents and flows, Uniphore accelerates the time-to-value to improve your guest experiences and reach your ideal CX destination sooner. Drive profitable growth and customer loyalty with AI-driven customer and employee engagement.
Reservations
Help travelers and reservation specialists curate memorable experiences with actionable insights into traveler preferences and available experiences.
- Create an engaging, intuitive booking experience with live reservation calendars, seating/room maps and more
- Tailor travel offerings and upgrades to individual preferences based on in-depth traveler data
- Automate post-reservation follow-up actions, such as trip reminders and add-on services
Simplify the Travel Customer Journey with the Power of X
Empower travelers to self-serve common issues and get the answers they need, no matter the time of day. Help agents through complex conversations with turn-by-turn guidance in real time. Analyze conversations to identify customer behavior trends. Do all this and more with a single, comprehensive solution: the Uniphore X platform.
Deliver a Frictionless Experience Despite
Industry Turbulence
Demand for travel is back. But for customer service providers in travel and hospitality, the road to recovery continues to be a bumpy ride. Uniphore helps travel service providers adapt to changing customer behavior, improve satisfaction and loyalty and deliver frictionless experiences despite ongoing staffing shortages and industry headwinds—with the next generation in conversational AI and automation.
