Technology

Accelerate Customer and Employee Innovation with AI and Automation for Tech Companies

Boost productivity for customer-facing teams and streamline support with AI applications for CX and sales.

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Fusing together AI and High Tech solutions
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Stay Ahead in Tomorrow’s Tech Landscape

Gain an edge in the dynamic and competitive technology market with Uniphore’s next-generation AI solutions. Exceed customer expectations, drive revenue, and accelerate your digital transformation.

Accelerate growth with AI and automation starting on day one.

Trusted by Global Brands

Deliver better customer experiences.

Help customers help themselves

Enable customers to get instant help and resolve their most common questions by facilitating an easy self-service experience with simultaneous voice and visual guidance for minimal effort.

Resolve customers’ critical issues quickly

Equip agents with the tools, context and guidance to answer customer inquiries quickly and accurately, so customers can get on with their day.

Deliver a personalized customer experience

Leverage insights and critical moments during customer conversations, gather essential comments and analyze customers’ sentiments to provide a personalized experience. Uniphore’s generative AI creates a smoother, simpler customer experience through data mining and automation.
Drive better customer experiences
Customer service agent using Uniphore AI

Turn agents into experts.

Accelerate agent onboarding

Equip agents to hit the ground running with real-time guidance to navigate customer conversations, resolve issues on the spot, and automate tedious after-call work.

Provide accurate answers faster

Empower agents to find the information they need without searching through pages of content. Uniphore’s knowledge AI unifies information from various data sources to provide agents with fast, accurate answers to customer inquiries.

Prioritize critical conversations

Help agents get back on the line more quickly. Generate call and chat summaries using real-time transcription and generative AI to capture disposition, key points of the conversation and actions taken during the interaction.

Coach in real-time

Real-time monitoring capabilities enable supervisors to intervene during live interactions to provide guidance or support when needed, enhancing agent performance in the moment.

Drive sales performance

Capture real-time buyer intent signals

Gain a competitive edge by decoding nonverbal cues and conversational insights during virtual meetings. Pinpoint content that moves the needle in live meetings and receive instant feedback to refine presentations and optimize sales interactions.

Streamline meeting preparation, follow up and activity capture

Empower sellers to engage effectively and advance deals with confidence. Eliminate the need to take notes, and update action items in CRM. With Uniphore’s AI copilot, every seller gains visibility into real-time buyer insights and precise post-meeting summaries.

Gain complete visibility into every opportunity

Understand sales methodology execution and effectiveness to identify blind spots in your sales process, critical deals and sales performance.
Sales rep using Uniphore AI to gauge how the virtual sales call is going

Realize value from data and see immediate
benefits from AI and automation on day one.

Optimize every enterprise engagement

Choose the applications you need to solve challenges in your sales and contact centers with the power of multiple AI solutions.

U-Capture from Uniphore

Capture 100% of your conversations with complete and open access to your data for AI, analytics and compliance.

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U-Self Serve from Uniphore

Improve the self-service experience with multimodal AI built for real human conversations.

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U-Assist from Uniphore

Reduce support time for customers with agent-assisted workflows and real-time conversational AI guidance.

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U-Analyze from Uniphore

Analyze 100% of conversations for compliance and engagement opportunities with AI and machine learning.

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Q for Sales from Uniphore

Enable sales teams to collaborate and close deals faster with real-time emotion and conversational AI insights.

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Top high tech companies choose Uniphore

Rectangular image with the text "high tech fortune 50 software company" centered in a plain font on a white background.

11%

increase in
customer
self-service

See the story
Logo of duplocloud featuring a colorful puzzle piece design with overlapping red, blue, yellow, and green segments on a dark green background.

“For any organization that is adding more and more sellers or constantly onboarding more customers. This is how you scale your sales and post-sales organization.”

Venkat Thiruvengadam, Founder and CEO at DuploCloud

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Explore AI resources for technology

white paperA Strategic Approach to Intelligent Automation in B2B Technology Support

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ReportUniphore’s Unique Approach to Conversational AI and Automation

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BlogOptimizing B2B Tech Support with AI & Automation

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