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An agent assist is a service that supports agents in real-time during conversations. Even the most prepared and skilled agents can struggle during periods of high call volume or with complicated customer conversations. An agent assist helps navigate difficult calls, routine responses, and customer requests all the while improving phone interactions and speeding up response time.
Agent assist solutions provide aid and workflow management in all areas of agent work, including:
- Beginning every call with automated customer data
- Quickly diagnosing customer intent and need
- Providing guidance during each conversation
- Implementing workflows in conversations and with task completion
- Assembling call summaries for After Call Work
- And much more