Acquisition Marketing
Audience Segmentation
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As brands adopt new ways to connect with customers, contact centers generate vast amounts of interaction data across calls, emails, and chats. However, outdated analytics tools and manual processes limit the ability to extract meaningful insights. The reality? Less than 1% of recorded customer conversations are ever analyzed.
What if you could analyze 100% of your interactions to uncover trends, improve CX and optimize operations—all without manual intervention?
U-Discover: Transforming customer interaction data into actionable insights
U-Discover is an advanced generative AI-powered conversation intelligence solution that enables contact centers to analyze every customer interaction, driving data-backed decision-making and boosting agent performance.
How U-Discover helps contact centers thrive
U-Discover empowers contact centers with the intelligence to achieve—and exceed—their operational and service-related goals. Using plain language queries, users can uncover a trove of actionable insights that impact key outcomes, including:
Enhancing customer experience
- Gain a 360-degree view of customer sentiment, call drivers and trending topics without relying on manual sampling.
- Uncover root causes of customer dissatisfaction and identify friction points that impact CSAT.
- Use AI-powered sentiment analysis to detect emotions and proactively address potential churn risks.
Improving agent performance
- Automate quality monitoring to evaluate every agent interaction for adherence to policies and standards.
- Identify performance gaps and provide targeted coaching based on real conversation insights.
- Ensure regulatory compliance by automatically detecting missed disclosures, non-compliant language and deviations from script adherence across all contact center interactions.
Enhancing operational efficiency and accuracy
- Accelerate quality evaluations by creating scorecards and establishing evaluation criteria in hours instead of days.
- Reduce setup time by making it easy to create and test Conversation Facts, build scorecards, and configure dashboards.
- Test and tune continuously on various industry models to ensure that customers experience the most accurate results in the industry.
Why U-Discover?
Unlike traditional analytics tools, U-Discover leverages generative AI to analyze and surface accurate insights instantly across every interaction—without any technical expertise, keyword dependency or rules-based limitations. It helps contact centers move beyond basic analytics to unlock actionable intelligence that drives CX improvements, agent performance and operational excellence.
See the power of U-Discover in action
Turn every customer conversation into a competitive advantage. Let us show you how U-Discover can transform your contact center!