As the enterprise landscape evolves, the role of the CIO has shifted from a traditional technology management role to a critical strategic advisor within the boardroom. With the acceleration of generative AI initiatives, CIOs are increasingly called...
In today’s rapidly evolving AI landscape, businesses must strategically deploy AI solutions to ensure tangible returns on investment (ROI). The key to success lies in identifying relevant use cases, aligning them with business outcomes, and...
Businesses today are banking on Generative AI (GenAI) and Large Language Models (LLM), the foundational technology behind many GenAI tools, to power tomorrow’s AI-driven customer experiences—and investing billions to keep their competitive edge....
Uniphore has rolled out X-Stream, a groundbreaking platform capability designed to accelerate enterprise digital transformation with Knowledge-as-a Service...
Here’s what you need to know about this year’s definitive IT executive event. AI, digital transformation, cybersecurity—these are just a few of the topics headlining this year’s Gartner IT Symposium happening October 21-24, 2024 in...
The rise in digital interactions has forever altered the agent experience and customer expectations, making the jobs of contact center managers and supervisors harder than ever...
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