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The advanced capabilities of speech analytics and expanding use-cases are waking organizations up to the value held in their conversational data. However, established call recording practices that have served organizations well enough over the years are now hindering the ROI from speech analytics.
This Whitepaper explains why you will need to rethink standard recording practices that were established long before AI-powered voice analytics were a possibility, empowering you to gain a competitive advantage and see the real benefits from a conversational AI and automation strategy.
