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Natural Language Understanding (NLU) and Artificial Intelligence (AI)
Natural Language Understanding and artificial intelligence are terms that are used when describing virtual assistants, but they are actually two different things.
Voice of the Customer – Getting with the Program
Effectively implementing and utilizing a Voice of the Customer program will deliver a better customer experience.
ChatBots are the Future of Customer Service
One of the main catalysts of this surging market is the use of chatbots in customer service.
Transitioning voice customers to the digital channel
Visual IVR is thus something that you need to be implementing sooner, rather than later, if you hope to reduce the volume of calls coming in to your voice channel.
Is Your IVR an Irritating Voice Response?
Deliver fast, efficient, and effective digital self-service options with new, improved Visual IVR with accurate and reliable channel-independent routing.
Top 10 Digital Engagement and Visual IVR Strategies
Visual IVR has gone mainstream but not all Visual IVR solutions are the same. Discover the strategies you should look for in a digital engagement platform.
Protected: The Benefits of Self Service: Delivering a Better Digital Journey
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