Join industry experts Vijai Shankar, Vice President of Product Marketing at Uniphore, and guest speaker Christina McAllister, Senior Analyst at Forrester, as they explore the transformative power of enterprise data in driving AI-driven insights and...
The ever-evolving world of regulatory compliance is complex at the best of times, even for organizations with vast...
Few things are more frustrating for customers than getting stuck in a lengthy call queue only to eventually reach a call agent who doesn’t know who they are and can’t solve their problem. But smart call deflection can prevent you from wasting...
Customers increasingly expect brands to deliver support that helps them solve issues as quickly as possible and doesn’t require them to waste time on the phone with human call agents. To meet these rising expectations, many brands have...
Call center KPIs and agent performance metrics are critical tools for gauging agents’ productivity and revealing areas for improvement with AI and automation. How is call center efficiency measured? Call center metrics and KPIs (key performance...
In our recent webinar, “Intelligent Customer Service for Travel & Hospitality”, Omer Minkara, Vice President and Principal Analyst for Aberdeen Strategy & Research joined Uniphore’s Chief Marketing Office Annie Weckesser to discuss the...
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