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Unleash Gen-AI-Powered Growth in Your Contact Center
Join industry experts Vijai Shankar, Vice President of Product Marketing at Uniphore, and guest speaker Christina McAllister, Senior Analyst at Forrester, as they explore the transformative power of enterprise data in driving AI-driven insights and decision-making.
Navigating Call Center Compliance Successfully
The ever-evolving world of regulatory compliance is complex at the best of times, even for organizations with vast resources.
Boost Satisfaction with Smart Call Deflection
Few things are more frustrating for customers than getting stuck in a lengthy call queue only to eventually reach a call agent who doesn’t know who they are and can’t solve their problem. But smart call deflection can prevent you from wasting customers’ time and, consequently, hanging up the phone and turning to a competitor with better customer service.
Navigating a Customer Experience Transformation
Customers increasingly expect brands to deliver support that helps them solve issues as quickly as possible and doesn’t require them to waste time on the phone with human call agents. To meet these rising expectations, many brands have undergone—or plan to undergo—a customer experience transformation, using lessons learned from evolving customer requirements to deploy tools that deliver on their demands.
Call Center Metrics and KPIs: Their Role | Uniphore
Call center KPIs and agent performance metrics are critical tools for gauging agents’ productivity and revealing areas for improvement with AI and automation.
Building Blocks for Successful Travel CX
Are you looking for tips on how to drive successful customer experience for travel companies? Here are the best steps for creating CX for your travel business.
Build Trust with Proactive Customer Care
Like it or not, most businesses view customer service in the past tense. They see it primarily as a helpdesk or emergency hotline for confused or concerned customers. Marketing and Sales build relationships; customer service fixes things when something goes wrong.
Agent Assist: Build vs. Buy
Considering automating in-call guidance and after-call work for your contact center agents? Agent assist software can help. But should you buy a solution or build one in house?
Inside AI: Why Is AI Harder Than We Think?
The list of successes in the artificial intelligence (AI) field is quite long, but the way Hollywood has glorified AI has led many to ask, “How close are we?” Although machines remain a long way to truly understanding human language, advances in AI are transforming the world.