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The contact center industry plays a pivotal role in delivering efficient customer service and support across various sectors. However, operating a contact center can be costly, primarily due to the highly labor-intensive nature of its operations. To address this challenge, organizations are increasingly turning to automated process flows to optimize their contact center operations and achieve significant cost savings.
Join us as we share the remarkable transformation journey of PSCU, the nation’s largest credit union service organization, and how they leveraged AI and automation to simplify hundreds of workflow processes and eliminate their complicated knowledge base—all while boosting agent performance and efficiency.
In this session, our panel will share invaluable lessons and key takeaways to:
Surbhi Kaul
Vice President, Global Customer Experience at Juniper Networks
Laurent Pierre, Jr.
Senior Vice President, Global Customer Service at NielsenIQ
Neal Topf
President & Co-Founder, Calzilla
Vijai Shankar
Vice President, Product Marketing at Uniphore