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As the complexity of the healthcare industry continues to grow, traditional approaches to managing the revenue cycle are failing to keep up with the needs of the organization — leading to billing errors, costly inefficiencies, slower revenue cycles and lost revenue approaching dangerous levels for financial risk and stability.
With 40% of claims for COVID-related services denied in 2021, it’s no surprise that healthcare providers have turned to revenue cycle management (RCM) solutions to improve operational processes. But what many may not realize is that conversational AI and automation complements RCM to further drive operational efficiencies and reduce costs for everyone involved in the revenue cycle — providers, hospitals, payers, patients, and RCM outsourcing companies.
Sr. Director, Solutions
Anshul has more than 20 years of Process Consulting, Automation, and Outsourcing experience. He has worked on transformation initiatives for large enterprises across multiple industries. Anshul is an Industry Principal with Solution Strategy team at Uniphore. He is leading the development of healthcare solutions on Uniphore platform. Prior to Uniphore, Anshul worked with Accenture, Infosys and Automation Anywhere.
Sr. Manager Product Marketing
Helena Chen has more than 10 years of B2B marketing experience leading go-to-market strategies for fast-growth tech startups. As the senior product marketing manager at Uniphore, she brings industry expertise in conversational AI and a passion for connecting customers with transformative technologies. Helena holds a BA in English from UC Irvine and an MBA from Carnegie Mellon University.
Sr. Director of Client Content Development 
Patty Enrado is Director of Client Content Development for HIMSS' Strategic Marketing Solutions. She has been with HIMSS since 2010 and has written about the healthcare IT industry for nearly 20 years, beginning with the launch of Healthcare IT News in 2003. She conducts HIMSS TV interviews and moderates HIMSS Media podcasts, research webinars, and webinars, and works closely with our market-supplier clients on the strategic development of the content HIMSS produces on their behalf.