Driving more value from every customer experience Today’s telecommunications industry looks nothing like it used to. With the rapid shift to work-from-home and hybrid workforces, service providers initially saw great gains. However, as that shift...
Despite the increased global dependency on reliable and fast connectivity since the pandemic, the telecom market is predicted to remain stagnant (+0.1% CAGR) up to 2024 while shareholder returns continue to disappoint. 1 In fact, during the...
Rapidly becoming mainstream, 5G is now the fastest-adopted mobile technology. In the 2021 Telecoms.com Intelligence Annual Industry Survey, eight out of ten respondents expect the transition to 5G core to be completed in the next two to five years...
New technology always brings exciting—and often bold—proclamations and predictions of what’s to come. And 2022 is no different. No doubt the biggest story of the year will be the dominance of new 5G networks. The big three wireless...
Recently a reputed Telecom company made significant changes to their website which was extremely unpopular with customers. Many found navigation difficult and a barrage of calls from the customers flooded the company call centers. The company...
Automation of data capture and analysis reduces operational complexity, and thus improves margins. Naturally, as part of the effort toward understanding the customers better, speech data from service calls should be able to help organizations add a...
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