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Why Customer Experience & Emotion Matter in Today’s Customer Journey
Customer interactions are often emotionally driven. Creating an emotionally positive experience fosters greater customer loyalty, repeat business and more.
Why Emotion AI is Critical to the Hybrid Sales Workforce
Emotional AI is essential for hybrid sales teams; it helps organizations boost customer engagement, performance & productivity. Learn more in this blog post.
Using AI To Build A More Emotionally Aware Sales Team
Discover how AI can be used to build a more emotionally aware sales team. See how it impacts on customer needs, emotions, and foster better customer relationships.
Q for Sales Puts Privacy and Security First: Our Video AI Commitment to a Higher Standard
There are some words I don’t use lightly. Groundbreaking, innovative, unprecedented—these terms are thrown around so frequently (and so carelessly) that they almost lose their meaning. So, when we unveiled our newest solution—Q for Sales—earlier this month at Uniphore Converse 2022, I had to remind myself that it was okay to use such language. In […]
How Emotional Intelligence Drives CX Success
Emotion AI is increasingly playing a pivotal role in driving CX insight and strategy. Discover why emotional intelligence and EQ are crucial to CX success.
Survey: Challenges with Increased Video Meetings
This survey reveals the main challenges people experience due to the increased use of video meetings during the pandemic. Find out the main difficulties.
Survey: Malaysian Challenges with Video Meetings
A new survey reveals the challenges Malaysians are facing with increased video meetings due to the pandemic. Find out how organizations can address these issues.
Survey: Opportunities for Video and Emotional AI
Consumer survey on video conversations, its benefits and inadequacies, and how video AI and emotion AI can improve customer experiences.
5 Reasons Not to Ignore Call Center Agents | Uniphore
The key to delivering great CX is hidden in the angry rants of your customer service employees. Lean in to learn from your stressed out call center agents.