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What’s a Multimodal Customer Experience?
Move over, single-channel CX. Multimodal CX is taking over. Just like smartphones replaced voice-only mobile phones, multimodality is transforming our customer experience interactions.
Customer Service for Call Center Efficiency: In-depth Guide
Customers agree: the best customer service experience starts with being greeted by a knowledgeable agent who understands their individual needs, pain points and previous interactions with the organization. That applies as much to in-store interactions as online and via inbound phone calls. Customers want to speak to someone who can deal with their issues quickly, […]
The Future of Customer Service: Exploring the Power of Automation
Busy customers increasingly want the option to solve potential challenges without speaking to a human call agent.
Three Strategies for Using Conversational AI to Optimize Customer Experience and Outcomes
Here are the highlights from the Uniphore playbook that spotlight how telecom companies can optimize and personalize the customer experience using AI and automation.
Uniphore’s Partnership with Scent Designer for Emotion AI
The link between smell and emotion has long been established. Now, a new joint venture between Uniphore and a major European bioengineer plans to explore how smell—specifically digital olfactory data—can impact emotion AI.
Why Employee Experience is Crucial to Successful CX
Discover employee experience’s keys to achieve successful customer experience. Learn how to increase engagement and satisfaction to drive loyalty and revenue.
Why You Should Evolve Your CX For 2023 and Beyond
Learn how to stay ahead of the competition in 2023 by staying up to date on the latest CX trends: sign up for this webinar to learn more & evolve your CX now!
Drive Better Results in RCM with AI & Automation
Learn how to leverage Conversational AI & Automation for better results in Revenue Cycle Management. Sign up for our webinar and learn to change your RCM processes.
Uniphore’s Webinar: Enable EX for Better Business Outcomes
WEBINAR Enabling Seamless EX To Drive Better Business Outcomes For a contact center and customer experience leaders, the stakes have never been higher to face the growing challenges of training and retaining high-performing employees, customer operations leaders are often stuck between a rock and a hard place. Join us in this interactive webinar, where Uniphore […]