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Agent Engagement: Changing Contact Center Dynamics
Within the broader domain of Customer Experience (CX) technology there has perhaps been no greater technological advancement than self-service products and solutions.
What is Intelligent Self-Service?
Intelligent self-service refers to the new generation of self-service solutions. These solutions are changing the paradigm over the old way of doing it.
Challenges in Enhancing Conversational Assistants | Uniphore
Are robots replacing humans? Conversational Assistants is the way of naturally communicating with user, by avoiding long wait time.
U-Analyze: The New Age Solution for Scalability in Credit Collections
Credit collection continues to be a massive challenge for enterprises across industry verticals. Account Receivables or collections have reached such proportions that debt collection today is a full-fledged industry in its own right.
ChatBots are the Future of Customer Service
One of the main catalysts of this surging market is the use of chatbots in customer service.
The changing nature of the customer journey
In today’s omnichannel world, the customer journey is no longer a straight line from A to B, but rather a meandering path, encompassing multiple touchpoints.
Field force automation – Tips & Tricks
Much of the success of an enterprise, a service provider in particular, depends on customer satisfaction. Field force automation is one of the ways of ensuring it. The goal is higher quality, more meaningful engagement, better information, better timing, and above all, a more proactive and responsive company culture. A recent study reports that a […]