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Real-Time Coaching Enhances Agent Experience | Uniphore
Customer experience is the top brand differentiator. But it is only half the story. If you are serious about customer experience (CX), start improving the call center agent experience. In an ‘experience economy’, CX pivots around the agent experience. The contact center agents are your brand ambassadors. Without the right support, coaching, and tools, your […]
Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience
Uniphore, a Conversational Service Automation leader, announces its multi-year, multi-million dollar partnership with Tech Mahindra to deliver next-gen CX.
Multiexperience: 7 Capabilities to Transform CX
How To Transform Customer Experience with the Right Multiexperience Toolkit. Equip your Multichannel and Omnichannel Contact Center with Multiexperience.
Amid COVID-19, Consumers Prefer Calling Customer Service
Uniphore research shows that consumers prefer the human touch when it comes to resolving problems during COVID-19 and contact centers need to up their game
Acing Customer Service in Contact Centers During Tough Times
The current crisis is nothing like the world has ever seen before. Due to the sheer scale of the current pandemic and its sweeping impact on our everyday lives, we are truly in uncharted territory. And for businesses around the world there are no ready-made answers to navigate through these tough times. Finance is suddenly […]
Create Seamless Brand Experience | Seamless CX | Uniphore
Seamless customer experience is the customer moves from one channel to other channel(offline or online), without any interruptions or difficulties. Customers sees the same branding and structure.
How To Combat High Call Volume During a Crisis
The coronavirus is forcing call centers to look at old problems in new ways. Learn how to combat high call volume during a crisis on the Uniphore blog.
Reduce AHT Without Harming Customer Satisfaction | Uniphore
Learn how to improve AHT (average handle time) and how to reduce average handle time to measure a customer satisfaction in this blog post by Uniphore.
The Do’s and Don’ts of Customer Experience Management
The contact center agent is key to delivering the kind of service offering that can truly differentiate the customer experience and improve customer satisfaction.