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Uniphore Named a Major Contender in Everest Group PEAK Assessment for the 2nd Consecutive Year

2023 Conversational AI Products PEAK Matrix Assessment

2023 Everest Group PEAK Matrix for Conversational AI products assessment with companies positioned from "aspirants" to "major contenders" based on vision & capability and market impact.

We’re proud to announce Uniphore has been recognized as a Major Contender in Everest Group’s 2023 Conversational AI PEAK Matrix®!

This year’s PEAK Matrix® Assessment evaluates 25 global Conversational AI vendors on their market impact, as well as their vision and capability to deliver services. Uniphore ranks as one of the strongest vendors in market impact, and one of the top 5 Conversational AI vendors for telecom, healthcare and technology organizations.

The report highlights Uniphore’s many strengths, including its:

  • End-to-end platform that provides value across every enterprise conversation and incorporates the latest LLM capabilities
  • Strong technical capabilities, including channel switching, response generation and the ability to both create multiple bots within the platform and easily map conversational flows to any bot
  • Advanced agent assist capabilities for summarization, next-best action recommendations and promise management capabilities that can automate call commitments
  • Seamless integration, strong partnerships and remarkable flexibility as recognized by its customers
  • Strong presence in several key verticals, including Telecom, Healthcare and Technology, where it is cited as a top 5 Conversational AI provider

Download the complimentary report today and get the full story

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