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Transform Contact Center Performance with AI-Driven Insights
Optimize your contact center with insights from each customer conversation. Improve quality management, agent training and customer experience with consistent and accurate evaluations.
Elevate performance with comprehensive analytics
U-Analyze analyzes 100% of customer calls to provide a clear view of performance and service quality. With AI-driven insights and customizable reports, you’ll quickly spot trends, improve agent performance, and ensure compliance, all while enhancing customer satisfaction.
Boost customer satisfaction and agent performance
U-Analyze captures real-time and historical data to inform your next move.
Features that drive performance and efficiency
Customizable Reports and Dashboards
Tailor interactive dashboards and reports to monitor key metrics that matter most to your business. Track performance, sentiment, and trends in one place, helping you make smarter, data-driven decisions.
Analyze 100% of customer conversations
Get a complete view of every customer interaction, ensuring no gaps in performance evaluation. U-Analyze uses AI to consistently assess conversations and deliver key insights.
Automated quality monitoring and scoring
Automatically score customer interactions with customized scorecards. Reduce manual evaluations and ensure consistent quality management across all interactions.
Advanced sentiment and tonal analysis
Analyze the tone and sentiment of customer conversations to better understand their emotions. Use these insights to resolve issues faster and improve customer satisfaction.
Compliance monitoring made simple
Automatically monitor customer interactions for potential compliance risks, helping your team stay aligned with regulatory standards and reducing the risk of costly penalties.
Personalized agent coaching with AI-driven insights
Deliver personalized feedback based on AI-driven insights from customer conversations. Provide agents with the coaching they need to improve performance and service quality.
Find the right conversational analytics solution for your needs
If you’re interested in unlocking even more advanced conversational analytics with Generative AI, explore U-Discover for powerful insights that go beyond traditional analysis.
 Improve contact center performance and enhance CX with AI-powered conversational analytics |
 Better understand your customers and stay ahead of market shifts with Gen AI-powered conversational analytics |
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| Analyze 100% of customer voice interactions |  |
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| Customize interactive dashboards and reports | |
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| Create tailored scorecards | |
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| Manually evaluate agent interactions | |
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| Automatically evaluate agent interactions | |
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| Jump to key moments in a conversation | |
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| Analyze customer and agent sentiment and tone | |
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| Automatically redact sensitive data in audio and transcript | |
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| Analyze conversations using semantic matching, powered by AI and NLP | |
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| Easily craft natural-language questions to explore and analyze data | |
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| Identify emerging trends and uncover actionable insights using Generative AI | |
Driving business impact
100% Data-Informed Insights
BPO deploys U-Analyze to go from 5-10% manual call monitoring to capturing 100% of interactions.
Frequently asked questions
U-Analyze enhances quality management by providing automated evaluation of 100% of customer interactions through speech analytics. This tool generates detailed insights from every conversation, helping quality managers identify performance gaps, ensure regulatory compliance, and streamline coaching processes for continuous improvement.
Unlike other tools, U-Analyze offers customizable scorecards, data-driven alerts, and comprehensive reporting dashboards specifically designed for contact centers. It integrates seamlessly with your existing systems, enabling you to monitor agent performance and customer sentiment efficiently while reducing manual efforts.
Yes, U-Analyze helps boost agent performance by identifying key areas for improvement through automated conversation analysis. It tracks compliance metrics, providing supervisors with actionable insights to ensure agents adhere to protocols and deliver high-quality customer experiences consistently.
Speech analytics is vital for contact center quality management as it captures valuable data from every customer interaction. By analyzing this data, businesses can uncover trends, measure agent performance, ensure compliance, and identify opportunities to improve customer satisfaction and operational efficiency.
If you want to learn more about U-Analyze contact center quality management and speech analytics and our other AI solutions, book a demo with our team today.
