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SYDNEY, March 15th, 2022 – Probe CX, a leading customer experience and digital transformation organisation today announced it has partnered with Uniphore, the leader in Conversational Automation to increase its capacity to help businesses deliver NEXT generation customer experience (CX).
Through this global strategic partnership, Probe CX will be able to take full advantage of becoming Uniphore’s conversational automation platform, which delivers sophisticated, accurate, personalised and automated customer experiences.
“Probe CX is thrilled to partner with Uniphore, which offers intelligent automation solutions that will allow our clients to deliver better and more efficient services,” said Andrew Hume, CEO, Probe CX. “Modern businesses must transform their customer experiences to thrive and succeed in the post-pandemic world and that includes adopting emerging technologies such as conversational AI to meet their customers’ demands.”
He further added, “By harnessing the power of Uniphore’s conversational AI and automation platform along the entirety of the customer journey, our clients will be able to optimise every conversation, improve efficiencies and increase their net promoter scores.”
Uniphore recently announced a capital raise of USD $400 million in its Series E funding, which will be used to expand its business operations globally, including Asia-Pacific. The company supports 175,000-plus customer service agents who can handle over 120 million monthly engagements.
“We are excited to partner with Probe CX and grow our footprint in the region,” said Ravi Saraogi, Co-founder & President (APAC), at Uniphore. “Delivering quality customer experience has never been more important and Uniphore is committed to helping businesses by blending the best in AI and automation with the critical element of human empathy. While conversations happen all around us in different forms, a lot of them are not being heard and we are working to fix that by using the trifecta of voice AI, computer vision and tonal emotion to deliver true understanding in real-time.”
Probe CX is part of Uniphore’s partner program Unite. The program includes essential resources to support the partner lifecycle end–to–end and enables partners to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.
About Probe CX
With more than 17,000 staff across four countries, Probe CX is a leading customer experience and digital transformation organisation that specialises in process simplification, user experience design, customer journey mapping, workforce optimisation, data analytics, customer sentiment analysis, digital deployment and automation. Visit www.probegroup.com.au
About Uniphore
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do and are the new currency of the enterprise. They relay intent, tone, emotion, and sentiment.
At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.
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