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Vijai Shankar
Vice President
Uniphore
What are the key transformative initiatives that will shape tomorrow’s customer experiences? Research shows that enterprises are betting on automation and AI to lead the way. And those that have already implemented these key innovations are seeing big returns on their investments. From intelligent self-service to real-time agent assistance, many of the solutions available today are delivering next-gen results at scale—and the future looks even brighter.
In this webinar, Vijai Shankar, Vice President, Uniphore, discusses the importance of creating an AI backbone that leverages data from multiple sources to drive next-level CX. In this session, you’ll learn how a single, AI-powered platform can:
- Drive improved self-service rates
- Increase speed of resolution
- Improve agent efficiency and performance
- Eliminate repeat callers with automated promise management