Grant Germano
Director of Martech Strategy
"Our investment in a CDP has allowed us to build audiences that are more intelligent so we can activate our first-party data with precision."
Jeff Parkinson
Vice President of Core Data Engineering
"Speed to market is key. This stack helps you do that by simplifying the ingestion of data, making it easier to transform that data and activate it."
Ellen Zaleski
SeniorGlobal Director of AdTech
"With the modern architecture we’ve built we’ve seen about a 70% increase in operational efficiency - the automation and the scale at which we’re able to build audiences has actually decreased the number of man hours a week, and the number of data transfers."
Josh Jacobs
Director of Business Integration
"Uniphore is an important part of our overall vision to make it easier for customers to self-serve through their preferred channels. As PSE continues to invest and find ways to improve our customer experience, working with Uniphore to update our automated voice system allows us to offer a customized and innovative option”
Anjali Iyer
Head of Lifecycle Marketing, Digital Marketing
“With ActionIQ, we can execute multiple email messages to not only educate and engage subscribers in their first few weeks, but also inspire them to act and build habits. Our goal is to ensure that the right combination of actions work together at the right time.”
Allison Garretson
Senior Vice President of Operations & Customer Experience
“With Uniphore, we achieved or over-achieved all of our targeted business benefits. Both our Average Handle Time and our Training and Agent Productivity improvements exceeded our expectations and are delivering significantly improved First Call Resolution and Customer Experience while delivering cost savings.”
Grant Germano
Director of Martech Strategy
"Our investment in a CDP has allowed us to build audiences that are more intelligent so we can activate our first-party data with precision."
Jeff Parkinson
Vice President of Core Data Engineering
"Speed to market is key. This stack helps you do that by simplifying the ingestion of data, making it easier to transform that data and activate it."
Ellen Zaleski
SeniorGlobal Director of AdTech
"With the modern architecture we’ve built we’ve seen about a 70% increase in operational efficiency - the automation and the scale at which we’re able to build audiences has actually decreased the number of man hours a week, and the number of data transfers."
Josh Jacobs
Director of Business Integration
"Uniphore is an important part of our overall vision to make it easier for customers to self-serve through their preferred channels. As PSE continues to invest and find ways to improve our customer experience, working with Uniphore to update our automated voice system allows us to offer a customized and innovative option”
Anjali Iyer
Head of Lifecycle Marketing, Digital Marketing
“With ActionIQ, we can execute multiple email messages to not only educate and engage subscribers in their first few weeks, but also inspire them to act and build habits. Our goal is to ensure that the right combination of actions work together at the right time.”
Allison Garretson
Senior Vice President of Operations & Customer Experience
“With Uniphore, we achieved or over-achieved all of our targeted business benefits. Both our Average Handle Time and our Training and Agent Productivity improvements exceeded our expectations and are delivering significantly improved First Call Resolution and Customer Experience while delivering cost savings.”
Grant Germano
Director of Martech Strategy
"Our investment in a CDP has allowed us to build audiences that are more intelligent so we can activate our first-party data with precision."
Jeff Parkinson
Vice President of Core Data Engineering
"Speed to market is key. This stack helps you do that by simplifying the ingestion of data, making it easier to transform that data and activate it."
Ellen Zaleski
SeniorGlobal Director of AdTech
"With the modern architecture we’ve built we’ve seen about a 70% increase in operational efficiency - the automation and the scale at which we’re able to build audiences has actually decreased the number of man hours a week, and the number of data transfers."
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