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Today, banks face increased challenges to drive new revenue streams and deepen relationships with their existing customers, primarily via digital channels. One of the ways banks can seize the opportunity and create more value is by driving customer-centric experiences with AI and Automation.
In this on-demand webinar, listen to Vijai Shankar, VP, Uniphore, talk about delivering customer-centric experiences – an imperative in the post-pandemic world for banks.
Key takeaways from the session
- The typical CX challenges that banks face today
- How AI and automation can drive customer centricity
- Examples of banks creating value with AI and Automation