Tag Archives: Voice Biometrics

Four ways to transform Customer Contact Center Interactions

Globally, contact centers are viewed as cost centers – while reducing operations cost of the contact center is the biggest challenge, business leaders are also waking up to the fact that end customers can be delighted over every single interaction … Continue reading

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[Video] How Lending Companies & MFIs in India use Mobility to Increase Productivity and Reduce Fraud

It’s no secret:  Lending institutions in India are struggling – relying on an unproductive fieldforce for business development and customer service. These field agents are daunted by the slow process of manually collecting customer information, transmitting it to the office … Continue reading

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The Only Solution for the Indian Insurance Market: Voice-based mobility

Over the last 10 years, the value of the Indian insurance industry has grown at a compounded annual rate of around 20%. Nevertheless, today, there are several issues inhibiting the continued expansion of the sector. One major concern is the … Continue reading

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The Rise of Voice Biometrics on Mobile Phones

Let’s be honest: most of our lives revolve around our mobile phone. We hold a lot of personal information on our phones themselves, like photos, e-mails, contacts. Moreover, we often use mobile apps or voice calls to the major institutions … Continue reading

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The Four Components of Every Successful Enterprise Mobility Initiative

At last week’s ‘Mobile India’ conference in Bangalore, Enterprise Mobility was the hot topic on the minds of many of the high-profile participants. In one panel, representatives from KPMG India, AT&T, Infosys, Ramco Systems, Huawei, Sasken Technologies and Uniphore debated … Continue reading

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Critical Steps to get the Most from Mobility, Part 3

Implementing a transformative solution like enterprise mobility into your business is a huge task. As we explained over the last month, the first two steps of this process are to profile your mobile workforce and to appoint a Chief Mobility Officer. Now … Continue reading

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How Speech Recognition Works

The Speech Recognition market is growing fast – estimated to be worth $58.4 billion by 2015. Many contact centers across the globe enable speech-based navigation in their call centers, wherein customers can simply speak the name of the service they … Continue reading

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3 Steps to Overcoming the Security Challenges of Enterprise Mobility

With the influx of powerful mobiles devices, smartphones, Personal Digital Assistants and tablets, businesses are beginning to realize the enormous potential of enterprise mobile applications. CIOs across industries are seeking ways to leverage these devices in order to achieve quicker … Continue reading

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The key to scaling livelihood-enhancing VAS products

At this year’s VAS Asia Conference in Delhi, excitement was all around. The Indian Mobile VAS market is growing fast, expected to reach Rs 26,000 crore by the end of 2012 and Rs 33,280 crore by 2013. However, in India, … Continue reading

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How a leading Indian NBFC doubled sales productivity with Voice-based Mobility

Last week, Uniphore’s CEO, Umesh Sachdev, was invited to speak at the Banking, Finance and Technology Forum (BFTF) in Mumbai. The event brings together an exclusive group of senior-level executives from the BFSI sector in India to network, learn and … Continue reading

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