5 ways to Improve Contact Center Agent’s quality using Speech Analytics

5 ways to improve agent’s quality using Speech Analytics

Virtually, every organization has its own contact center or outsources their contact center operations to manage and monetize their customer relationship. To achieve their objectives and deliver superlative customer service, contact centers entrust customer support agents. Improving every single call center agent’s quality to meet the established quality metrics is one of the biggest challenges faced by quality assurance analysts and managers in a contact center. Continue reading

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Uniphore launches auMina at 10th International Contact Center Conference & Expo (ICCCE)

A report from Global Industry Analysts (GIA) says that ‘the global call centers market is projected to reach USD $337.8 billion by 2018’. According to the report, this revenue projection is primarily driven by increasing corporate focus on improving contact center effectiveness to enhance customer service. Continue reading

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Uniphore family moves to a new home

Uniphore headquarters in India2014 was a year of steady growth for Uniphore Software Systems. Continue reading

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Four ways to improve your contact center effectiveness in the New Year 2015


Four ways to improve contact center effectiveness in 2015Wish you Happy New Year 2015!  We are at dawn of the year 2015. I hope it’s ideal time for you to prioritize your IT budget for the upcoming financial year. To make a wise IT investment and assure fair returns, it is imperative to understand the contact center trends. Continue reading

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