Meet Uniphore at Philippine International Banking Convention 2014

To drive growth and innovation in the Philippine banking industry, the Asian Banker is organizing the Philippine International Banking Convention (PIBC) in Manila, on 29th August 2014. In its consecutive fourth year, PIBC is promising to be a place that highlights innovative developments in the banking industry and showcase best practices followed by peers across the world. This event also serves as an eye-opener for bankers to unknot the challenges of financial inclusion, regulatory compliance, sustainability and competitiveness.

This event provides an exclusive opportunity for Uniphore Software Systems to meet top executives of banks in the region, and exchange technology and business insights. Uniphore, having established its base in the Philippines market this year, is launching its voice banking solutions at this event. We are displaying our key voice offerings – Voice biometrics, Virtual assistant, Audio Mining and Speech recognition, to unveil its potential to the banking delegates in the region. We help banks provide personalized user experience to its customers through:

  • Voice Biometrics – provides next generation security for the banks to authenticate its customers.
  • Virtual Assistant – an innovative self-service smart phone application that automates the process of delivering information and processing transactions as per customer requests.
  • Audio Mining – mine recorded customer interactions for specific keywords or phrases, helps banks in detecting fraud and improving customer satisfaction.
  • Speech Recognition – helps phone banking applications to understand customer requests and carry out natural, human-like conversations with customers and process the requests.

Vijay Anand, Uniphore’s Voice Consultant based out of Manila, Philippines says, “We are very excited to participate in PIBC14, as this is the first event we are sponsoring this year in the Philippines region. Uniphore helps banks reduce cost of revenue through back end modernization, improved security, increased customer satisfaction and regulatory compliance. Our solutions can help dramatically improve process effectiveness, which can deliver up to five times the end business impact, with respect to cash flow and margins. Our solutions also boosts customer satisfaction through innovative and intelligent customer interactions”.

PIBC floor plan

Uniphore is pleased to invite banking delegates to our booth P4 located close to the F&B station. We are also hosting one-to-one meetings at our booth to provide demonstrations on our voice offerings. To meet us, pick any of the following modes that suit you:

  • Mail to kaviarasan@uniphore.com to book appointments for one-to-one consulting sessions at our booth.
  • Call our Philippines sales office at +63 9164084885 and fix appointments for the meeting.
  • Walk into our booth P4 to have an insightful discussion with our delegates at the event.

For more information about this event, drop a note to me at kaviarasan@uniphore.com.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

Posted in Audio Mining, Banks, BPO, Contact center, Natural Language Processing, Speech Recognition, Uncategorized, Voice Biometrics, Voice Solutions | Tagged , , , , , , , , | Leave a comment

Uniphore Software Systems ranked among fastest growing companies in APAC on Deloitte Technology Fast 500

Deloitte Technology Fast 500 Award 

Chennai, India | Friday, August 8th, 2014

Today, Uniphore Software Systems, pioneer in speech based mobility software, announced it ranked among the top fastest growing companies in APAC on Deloitte Technology Fast 500, a ranking of the 500 public and private technology, media and telecommunications companies headquartered in Asia Pacific, that have achieved the highest rates of revenue growth over the past three years.

Uniphore Software System’s CEO, Umesh Sachdev, credits the unique blend of voice based solutions and strong customer focus for the company’s nearly 200% revenue growth!  He said, “Enterprise mobility is on course for a major transformation with the advent of voice interface and we are happy that Uniphore is playing a pivotal role here!  Consumer businesses use our solutions to deploy 24/7 automated voice assistants (smart apps) which can help authenticate clients, schedule bill payments, automate money transfer, process enquiries, make OTG bookings!  Consumers don’t have to remember passwords, commands, options or workflows – you can just speak and get things done”

“Almost all consumer businesses are today preparing to implement the next generation voice solutions and are searching for a vendor who understands the enterprise complexity. Uniphore’s solution suite is built with careful consideration of enterprise challenges: customer experience, security, back end modernization, regulatory compliance and of course, cost optimization”, says Ravi Saraogi, COO, Uniphore Software Systems.

Full list can be downloaded here at Deloitte website.

About Deloitte’s 2013 Technology Fast 500™

Technology Fast 500, conducted by Deloitte LLP, provides a ranking of the fastest growing public and private technology, media and telecommunications companies headquartered in Asia Pacific, that have achieved the highest rates of revenue growth over the past three years.  In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least $50,000 USD. Additionally, companies must be in business for a minimum of five years, and be headquartered within Asia Pacific region.

About Uniphore Software Systems

Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Automation tools for Next Generation Contact Centers – Part I

Automation tools for contact centers - Speech recognitionThat moment when someone says ‘Contact Center’, we tend to think of people neatly organized in a row, sitting beside their phones, answering customer calls. Is this the real image of a contact center? No! Contact centers are more than the image of head-set wearing agents who communicate in a scripted approach to customers. Almost all industries – Airline, Banking, Insurance, Lending, Telecom, Healthcare, and Utilities are reliant on contact centers to service their customers and improve their customer relationship. To an organization, contact centers’ matters a lot, they view contact centers as extended arms of their organization that helps to:

  • Improve customer experience
  • Improve business process efficiency
  • Increase revenues
  • Reduce customer relationship management costs
  • Improve partner channel management
  • Improve productivity
  • Reduce risks

These contact centers (generally referred as call centers) has a history of over 60 years that goes back to 1950s, when the first Automatic Call Distributor (ACD) systems are launched to handle enquiries at the main telephone companies. Ever since, contact centers has consistently evolved from a call distributor to an inbound call center, and to an inbound & outbound contact center, further into a modern customer self-service contact center.

Today, with or without our knowledge, these modern contact centers are increasingly becoming a part of our day-to-day activities. More than a query-handling caller service, customers look at these modern contact centers as relationship platforms because they lie close to them with just a call (in many cases a free call) away. Many organizations fail to take a look at this in a customer point of view and end-up providing frustrating customer service which in-turn creates a dissatisfied customer circle.

The following customer survey graph shows the most important factors that frustrate customers in a contact center support:

Customer frustration reasons - contact center

Source: Social Media for Customer Service Survey by Clickfox (web.clickfox.com)

Almost half of the participants indicate that repeating the dilemma to different contact center agents again and again is frustrating them most. This is so true, that each one of us would have faced the same scenario when speaking to a customer contact center.

How does a poor customer contact service impact an organization?

According to the same customer survey, 52% of the customers who experience bad customer service tell their family, friends and peers about their experience and spread negative words about the product/service. This proves that the primary reason of engaging a contact center i.e. addressing customer queries has been compromised and on top of that contact centers become one of the reasons to stop doing business with the organization.

How can organizations transform their contact centers and gain efficiencies?

To end this customer attrition, organizations has to re-invent the contact center approaches by leveraging latest technologies. In any case, the stakeholders can’t be changed – both the customers and customer service agents, but the problem can be solved by introducing a robust middle-man, an intelligent speech recognition system.

How can speech recognition technologies improve customer service in a contact center?

Customer contact centers can now offer Natural, Intuitive Self-Service Interactions through enhanced speech recognition solution. With speech recognition solution on-board, a real-time scenario of a contact center would be as simple as the one below:

  • Customer calls the contact center support
  • System asks him/her to speak their query
  • Customer wants to check the due date to pay his/her bills
  • System checks the customer data and provide the information
  • Customer wants to migrate to a different plan
  • System understands the query and connects the customer to a caller agent
  • System also notifies the caller agent about the customer’s query

By embracing speech recognition technologies, contact centers can:

  • Automate response for 40% to 80% of the frequently asked queries
  • Offer natural, self-service interactions rather than clumsy IVR led dial-pad based interactions
  • Reduce customer query resolution time by 50%
  • Improve customer service agents quality by effective call monitoring
  • Improve customer service efficiency by 100%
  • Increase first call resolution by 50%

By understanding these business benefits, Uniphore has developed contact center automation solutions that helps contact centers across industries to reduce their operational costs by 30% and enhance customer satisfaction (CSAT) by 100%. To know more about the solution, click here to download the white paper.

Thus speech recognition is turning out to be a key automation tool in the back-pack of a next generation contact center. In part 2 of this series, I’d be writing on how speech analytics/audio mining is helping next generation contact center to fortify fraud detection and improve process compliance. I’d like to hear your thoughts on this subject, please share your comments below or mail me at kaviarasan@uniphore.com.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Comparison of 4 Biometrics Technologies – Voice, Fingerprint, Iris, Face

A leading information security publication claims that a whopping 17.2 million debit and credit cards had to reissued by 58 member institutions at an estimated spend of $172 million in the wake of data breach at a leading American retail company!

Why did this happen?   The reason is astoundingly simple: customer information along with their sensitive debit / credit card details were leaked (or stolen)!   Customer bank account security aspects were entrusted to digital characters and numbers that can easily be copied, transferred and reused with or without the consent from the customer.

How do you prevent this?  Banks around the world are rapidly adapting to new technologies including biometrics.   Biometrics literally brings back the human touch to technology and increases security – customer cannot lend or transfer their voice or fingerprint to someone.  Also, no one can steal them!  But, are they convenient to use for the customer?  For example, customers tend to forget complex passwords and so they end up having standard passwords which can be hacked.  Fortunately, with Biometrics, you do not have to remember anything since the technology is based on an inherent aspect of the customer, be it voice or fingerprint or iris or face.

Here is a quick comparison of the biometrics technologies:

Attributes/Methods  Voice Finger  Iris  Face 
Cost of Ownership Lower Higher Higher Higher
Equipment at Access point No Yes Yes Yes
Remote Identification Possible Yes No No No
Secure Yes Yes Yes Yes
Physically Intrusive No Yes Very Very
Possible to lose for forget No No No No

In case if you haven’t noticed, Voice Biometrics actually enables customers to remotely login in 100% secure way and also costs less to implement.

No wonder banks across globe are implementing Voice Biometrics to improve customer satisfaction and at the same time ensure security.  Write to me at ganeshrajendran@uniphore.com for a live demo and access to global case studies.

You can also access our Voice Biometrics whitepaper here.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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4 Tips to achieve Financial Inclusion and tap under-served markets

As per the 2011 census,  only 14.5 crore out of the total 24.5 crore households in the country use banking services.  As per the recent news articles, the Indian Government is all set to launch Sampoorn Vittiyea Samaveshan (SVS), an ambitious new financial inclusion plan that would seek to bring banking services to the 10 crore uncovered households.  This financial inclusion plan is to be undertaken on a mission mode basis and involve spend of Rs 1,700 crore in a span of one year to accomplish the set targets. It would also involve appointment of 60,000 new bank mitras (business correspondents).  Now, how can technology solutions help these mitras achieve Financial Inclusion by tapping under-served markets?

Here are some tips to help mitras achieve the goal:

  1. Automate customer onboarding - reduce sales cycles through real time data exchange between field agents & back-end business managers
  2. Simplify document collection - reduce manual document collection and processing with a high-resolution mobile scanner
  3. Eliminate fraud – solve identity theft by using innovative technologies like Voice Biometrics (VB).  VB can help authenticate customers within 15 seconds in 100% secure & hassle free way
  4. Expedite payment processing - gain better visibility of cash flows and diminish fraud with electronic payment collection tools

Uniphore has proven track record of helping MFIs, NBFCs, Banks and other financial institutions achieve higher profitability, tap under-served markets, reduce credit risk and improve overall productivity.  mForce, Uniphore’s mobility based field force automation solution, boosts sales productivity, reduces cost of operations and improves customer satisfaction through completely eliminating paper-based work-flow and simplifying data exchange between field agents and back end officers.  Our solution includes a powerful web interface for continuous field agent monitoring, easy dissemination of new forms, and rapid data collation and analysis.

Watch the 2 minute video below for more details (click here):

 

For more information, please write to me at ganeshrajendran@uniphore.com and I can explain in detail about how we help achieve Financial Inclusion by tapping under-served markets!

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Uniphore to present on ‘Next Generation Indian Agriculture’ at Agri Intex 2014

Agri Intex 2014, a holistic event by Coimbatore District Small Industries Association (CODISSIA) to drive innovation for agricultural development in India. Agri Intex Conference and Fair is a business-to-business summit that binds key decision makers, industry stakeholders, techno partners, government policy makers, academicians, vendor companies and agribusinesses of all scales. Last year’s event was a mega success with footfalls peaking to 123,159 people. This year, the 14th edition of South India’s largest International Agri Expo aims at bettering the previous records by holding nearly 220 exhibitors and 7 iconic presenters to spice-up the venue.

Uniphore Software Systems, being a technology partner for renowned agri businesses and government institutions, is having its fair share in this year’s event as an industry speaker. Mr. Ravi Saraogi, COO of Uniphore Software Systems, is presenting the seminar on ‘How Speech Recognition technology is transforming today’s agriculture in India’ at 4.15 PM on 19th July 2014.

“Today, speech recognition is considered as one of the disruptive technologies that makes huge impact in agriculture, banking, insurance, retail and manufacturing industries. In India, where 70% of the country’s population is involved in the agriculture industry, speech recognition technology has started playing a critical role in increasing agriculture productivity through user friendly speech solutions” says Ravi Saraogi. He also adds that “this seminar presentation will highlight the key roles played by speech analytic solutions in Agriculture Industry”.

The key take-aways from the seminar are:

  • Overview on Speech recognition technologies
  • Challenges in agriculture industry
  • Sample use cases – why agribusinesses need speech recognition technologies?
  • Case study on how a leading agri business effectively boosted its farmer communication using Uniphore’s Contact Center Automation solutions.

How to get in touch with us:

  • Mail us at kaviarasan@uniphore.com to book appointments for one-to-one consulting sessions at the Agri Intex Conference.
  • Click here to book your seat for the conference by registering with Agri Intex.

For more info on the event or to contact the organizers visit http://agriintex.codissia.com/.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Banks in Middle East evaluate Voice Biometrics to solve 21st century cyber threats

Voice Biometrics - Next Generation Banking by Uniphore Software Systems

Long gone the days of traditional banking where customers wait in long queues just to meet their bank teller and get their transactions processed. In 2010, over 60% of customers had never used mobile banking, but that number is expected to fall to 37.7% by 2015, according to a leading IT consulting firm’s customer survey. Today we are living in the generation of digital natives where we get to do almost everything in one simple touch, thanks to smart phones and tablets for this. Because these high tech gadgets in our hands have transformed the traditional banking into online and mobile banking through which sending money to anyone anytime – Instant money transfer once was myth turned into reality.

Mobile_Online_Banking

As financial institutions utilize innovative smart technologies to expand their online and mobile banking services, fraudsters certainly are close behind. Security experts at a US cyber threat intelligence firm discovered that a large fraud campaign was launched against major Middle East banking institutions. They uncovered a malware which infected mobile devices of the customers to interfere with the two factor authentication mechanisms in place. Though two factor authentication method increases the robustness for authentication process, it is not able to provide 360 degree protection and prone to cyber attacks. Financial institutions desperately need a robust yet smooth solution to fit in this context and get rid of cyber attacks.

Now, Voice biometrics is being identified as secure ways to authenticate customers, banks across the globe are starting to adopt voice biometrics in their customer identification process.

How voice biometrics can save the day?
Voice biometrics is considered as the security of next generation banking because it is proved to be more secure than PINs, Passwords and security questions. Voice biometrics software collects voiceprint, unique physical and behavioral characteristics of individual voice and verifies it every time when the user needs to be authenticated. Therefore it can’t be faked or imitated as it is unique to every individual like their fingerprint.

Not just that, voice biometrics is proved to be more user-friendly than any other authentication systems. Users don’t have to remember any junky passwords or pins because their voice serves as their password to access the system. Moreover enrolling voice biometrics doesn’t require high-tech gizmos, users can be easily authenticated using their smart phones. The convenience, portability, scalability and high level security lures banking institutions to enroll voice biometrics in their customer authentication process.

What are the common misconceptions about Voice Biometrics?
Impersonate with a voice recording
A basic misconception about voice biometrics is that people can impersonate an individual’s voice with a recording. Voice biometrics can’t be cracked as simple as that, it doesn’t only measure the sound of a speaker’s voice; it registers their voiceprint. Voiceprint is a combination of spectrum of frequencies, physical and behavioral attributes of a person. Even the high quality voice recording or a human imitator can’t forge the voiceprint and bypass the system.

Rejecting the user if he’s sick
Even if the user is sick or having cold, the voice may sound different but the unique voiceprint is not likely to be affected. Users can still authenticate their voice and access the system without any service interruption.

Customers might not use it
Voice biometrics is proved to be a hassle-free authentication process than PINs and Passwords. Customers will have to speak the passphrase and repeat it twice for the system to register variations and frequencies. Once the customers register their voiceprint it hardly takes 15 seconds for them to verify every time they access the system. It’s just like speaking to iPhone Siri, customers feel secured and motivated to use voice biometrics.

It may not be cost effective
Voice biometrics is one of the cost effective authentication systems compared to the other authentication modes. It doesn’t require any specific device at the customer end to authenticate them. It can be simply integrated with an IVR or a mobile app to authenticate the customer and allow them to process their transactions.

With all the above mentioned attributes, Voice biometrics is turning out to be the hot trend to look for in banking circle. Banks in Middle East and Asian regions are looking to enroll voice biometrics to stay away from fraudsters and cyber attackers. Uniphore being a pioneer in providing voice solutions are enabling voice biometrics for various banks across the world. For more info on voice biometrics contact me at kaviarasan@uniphore.com or call our Dubai’s office +971 501528717.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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From Casual Charity to Systematic Philanthropy: The Evolution of Indian CSR

 

If you’re in the luckiest 1% of humanity, you owe it to the rest of humanity to think about the other 99%.
― Warren Buffett

Going back to the history, charity is a common practice in India and is an integral part of Indian culture. Sponsoring a child’s education, helping a poor girl’s parents in getting her married, donating eyes and feeding poor in religious ceremonies is something that we have seen from generations. And I must say that every class of the society participates in such activities in one way or the other just out of goodwill. We Indians are wired like that.

Moreover, big corporations have historically played a huge role in supporting the community and development in India. To create good will amongst communities, businesses often set up schools, free hospitals and charity funds. And this they did much before the term CSR came to India. So, the question is Why CSR? Why this law?

This reminds of an experience that’s worth mentioning here. Two weeks back, I met the MD of a renowned organization in Orissa. And he was a Jain. We were talking about CSR and this new companies law. He shared something very interesting about his corporate social responsibility. He mentioned that since inception of his company they give away 10% of their profits every year to charity and community development. However, they do not mention it on their website or public reports and they don’t like talking about it. It’s not a publicity stunt – but a personal obligation for him.

So, why should he be forced to comply with a CSR law? The simple explanation is: we need structure. We have so many companies voluntarily contributing funds as per their whims and priorities, collectively almost as much as the GDP of a small country. But do we really understand the nature of the programs being run, or how they impact communities? And how do we get out of the mode of individual projects to systematic priorities. If increased spending is to achieve results on the ground – which is the intent of the Act – then it needs to be done strategically, systematically and thoughtfully.

So, towards this end, what does the law ask us to do? It asks corporations to apply the same rigor and transparency used in traditional business operations to their CSR activities as well:

  1. Mandate three year strategy to do your initiatives. (Like you will do for any new product/service that you take to the market)
  2. Ongoing impact and monitoring program (Quarterly and half-yearly review)
  3. Impact measurement( aka. performance management)

If we look at it from a pragmatic point of view – It makes a lot of sense. And if it seems complicated, then don’t worry, we can help. Uniphore Consulting has worked with some of India’s largest organizations to align with the new CSR law, while simultaneously making their projects more transparent and their impact deeper. Write to us at punit@uniphore.com.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Team Uniphore to attend Cards & Payments Middle East 2014

Uniphore at Dubai International Convention and Exhibition Centre

It’s May, we are all set, packed and excited to meet bankers at Cards & Payments Middle East (C&P ME) conference scheduled on 13-14 May in Dubai International Convention and Exhibition Centre. C&P ME is considered as the region’s leading marketplace for banks and financial service companies to explore leading technology solutions available in the industry. It doesn’t just offer a marketplace, it also serves as a summit to connect banking and finance industry with leading techno companies across the globe. It is a perfect platform to network with over 10,000 attendees who gather to learn the latest technologies and how it can be leveraged to serve their customers. It is well segmented as 6 seminar tracks this year to allow delegates making best use of the 2 day event.

For Uniphore Software Systems it falls in the right time as we are expanding our operations to Middle East region this year. We are currently serving over 50 customers and 4.5 million end users in the Asian market, looking forward to launching our next generation voice banking solutions at the C&P ME.  Our key voice solutions that will be launched at the event are Voice Biometrics, Speech Recognition, Voice Assistant and Audio Mining.

“This is our first year and we are very much excited to participate at Cards & Payments Middle East event. As a pioneer offering innovative voice solutions to financial institutions, we believe that this event will provide us great opportunities to launch our offerings in the Middle East. Through our market research we understand that this is a mature market which embraces newer technologies.  So we are confident that our voice banking solutions will receive warm welcome from the banks and financial service companies in the region”, says Rufus Pradeep, Head – Sales Operations (Middle East), Uniphore Software Systems.

Cards & Payments Middle East 2014

Venue: Dubai International Convention and Exhibition Centre

Date: 13-14 May 2014; Booth: N11 (near entrance)

 

How to connect with us?

  • Mail us at kaviarasan@uniphore.com to book appointments for one-to-one consulting sessions at our booth N11 to discuss on our voice banking solutions.
  • Visit Future Bank seminar hall at 2.30PM on 14th May 2014 to hear Mr.Umesh Sachdev (CEO) speak on the topic ‘Voice Solutions for Next Generation Banking’.
  • Watch out for our product launch at the launch pad bay on 13th May 2014
  • Walk into our stall N11 and find your spot to connect with our delegates at the event.

Drop a mail to me at kaviarasan@uniphore.com for more information and appointments.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

Posted in Audio Mining, Banks, Natural Language Processing, Speech Recognition, Voice Biometrics, Voice Solutions | Tagged , , , , , , | Leave a comment

Voice Solutions for Next Generation Banking

The modern day customers’ demands are growing beyond regular online, phone and mobile banking services.  To stay competitive, banks aim at enriching the customer experience through innovative yet secure Voice Solutions.  Globally, Speech Analytics market is estimated to grow from $456 million in 2014 to $1.33 billion in 2019 and fuels the growing usage of voice technologies across industries.

voice banking uniphore

Uniphore Software Systems provides technology solutions which extend the arms of both phone and mobile banking to increase customer engagement via latest voice technologies such as speech recognition, voice biometrics, voice assistant, and audio mining. These solutions help banks offer personalized, user-friendly, secure and customer-centric mobile banking experience to its clients. Banks focusing on providing innovative and rich user experience for customers can leverage Uniphore’s voice solutions to enable on-the-fly, simple and secure financial transactions.

How does it help banks?

The next generation banking is about increasing customer engagement and drive deeper relationships with their customers. To achieve that and provide highly personalized user experience, banks are globally adapting these voice solutions:

    • Voice Biometrics – Voice Biometrics provides next generation security for the banks to authenticate its customers. To gain access, the customer has to authenticate using their voiceprint which is as unique as their fingerprint and it is impossible to forge. It can be deployed over IVR and data-enabled applications to provide support across all mobile devices and platforms.
    • Speech RecognitionSpeech Recognition is the ability of an application to understand and carry out spoken commands. With speech recognition integrated in the phone banking, banks can enable natural, human-like conversations and satisfying interactions with customers. The IVR system will understand customer’s speech commands and execute appropriate banking transactions instantly.
    • Voice Assistant – Voice Assistant is innovative self-service smartphone application that automates the process of delivering information and processing transactions as per customer requests. The software also acts as a 24×7 online research agent, delivering real-time, actionable voice of the customer insights to banks.
    • Audio Mining – Audio mining is used in customer contact centers to mine recorded customer interactions for specific keywords or phrases. It provides valuable insight into products, services and processes to help reduce costs and improve customer satisfaction. It is also used to identify keywords in real-time customer calls for numerous cross-selling opportunities.

We are happy to announce that Uniphore Software Systems is partnering with Certero to launch the voice solutions in the upcoming “Cards and Payments Middle East – 2014″ event for the Middle East market!

cards and payments middle east uniphore voice

Please do write to me at ganeshrajendran@uniphore.com to connect with us and get more details!

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

Posted in Audio Mining, Banks, Contact center, Natural Language Processing, Speech Recognition, Voice Biometrics, Voice Solutions | Tagged , , , , , , , , , , , , | Leave a comment