4 Tips to achieve Financial Inclusion and tap under-served markets

As per the 2011 census,  only 14.5 crore out of the total 24.5 crore households in the country use banking services.  As per the recent news articles, the Indian Government is all set to launch Sampoorn Vittiyea Samaveshan (SVS), an ambitious new financial inclusion plan that would seek to bring banking services to the 10 crore uncovered households.  This financial inclusion plan is to be undertaken on a mission mode basis and involve spend of Rs 1,700 crore in a span of one year to accomplish the set targets. It would also involve appointment of 60,000 new bank mitras (business correspondents).  Now, how can technology solutions help these mitras achieve Financial Inclusion by tapping under-served markets?

Here are some tips to help mitras achieve the goal:

  1. Automate customer onboarding - reduce sales cycles through real time data exchange between field agents & back-end business managers
  2. Simplify document collection - reduce manual document collection and processing with a high-resolution mobile scanner
  3. Eliminate fraud – solve identity theft by using innovative technologies like Voice Biometrics (VB).  VB can help authenticate customers within 15 seconds in 100% secure & hassle free way
  4. Expedite payment processing - gain better visibility of cash flows and diminish fraud with electronic payment collection tools

Uniphore has proven track record of helping MFIs, NBFCs, Banks and other financial institutions achieve higher profitability, tap under-served markets, reduce credit risk and improve overall productivity.  mForce, Uniphore’s mobility based field force automation solution, boosts sales productivity, reduces cost of operations and improves customer satisfaction through completely eliminating paper-based work-flow and simplifying data exchange between field agents and back end officers.  Our solution includes a powerful web interface for continuous field agent monitoring, easy dissemination of new forms, and rapid data collation and analysis.

Watch the 2 minute video below for more details (click here):

 

For more information, please write to me at ganeshrajendran@uniphore.com and I can explain in detail about how we help achieve Financial Inclusion by tapping under-served markets!

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Uniphore to present on ‘Next Generation Indian Agriculture’ at Agri Intex 2014

Agri Intex 2014, a holistic event by Coimbatore District Small Industries Association (CODISSIA) to drive innovation for agricultural development in India. Agri Intex Conference and Fair is a business-to-business summit that binds key decision makers, industry stakeholders, techno partners, government policy makers, academicians, vendor companies and agribusinesses of all scales. Last year’s event was a mega success with footfalls peaking to 123,159 people. This year, the 14th edition of South India’s largest International Agri Expo aims at bettering the previous records by holding nearly 220 exhibitors and 7 iconic presenters to spice-up the venue.

Uniphore Software Systems, being a technology partner for renowned agri businesses and government institutions, is having its fair share in this year’s event as an industry speaker. Mr. Ravi Saraogi, COO of Uniphore Software Systems, is presenting the seminar on ‘How Speech Recognition technology is transforming today’s agriculture in India’ at 4.15 PM on 19th July 2014.

“Today, speech recognition is considered as one of the disruptive technologies that makes huge impact in agriculture, banking, insurance, retail and manufacturing industries. In India, where 70% of the country’s population is involved in the agriculture industry, speech recognition technology has started playing a critical role in increasing agriculture productivity through user friendly speech solutions” says Ravi Saraogi. He also adds that “this seminar presentation will highlight the key roles played by speech analytic solutions in Agriculture Industry”.

The key take-aways from the seminar are:

  • Overview on Speech recognition technologies
  • Challenges in agriculture industry
  • Sample use cases – why agribusinesses need speech recognition technologies?
  • Case study on how a leading agri business effectively boosted its farmer communication using Uniphore’s Contact Center Automation solutions.

How to get in touch with us:

  • Mail us at kaviarasan@uniphore.com to book appointments for one-to-one consulting sessions at the Agri Intex Conference.
  • Click here to book your seat for the conference by registering with Agri Intex.

For more info on the event or to contact the organizers visit http://agriintex.codissia.com/.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Banks in Middle East evaluate Voice Biometrics to solve 21st century cyber threats

Voice Biometrics - Next Generation Banking by Uniphore Software Systems

Long gone the days of traditional banking where customers wait in long queues just to meet their bank teller and get their transactions processed. In 2010, over 60% of customers had never used mobile banking, but that number is expected to fall to 37.7% by 2015, according to a leading IT consulting firm’s customer survey. Today we are living in the generation of digital natives where we get to do almost everything in one simple touch, thanks to smart phones and tablets for this. Because these high tech gadgets in our hands have transformed the traditional banking into online and mobile banking through which sending money to anyone anytime – Instant money transfer once was myth turned into reality.

Mobile_Online_Banking

As financial institutions utilize innovative smart technologies to expand their online and mobile banking services, fraudsters certainly are close behind. Security experts at a US cyber threat intelligence firm discovered that a large fraud campaign was launched against major Middle East banking institutions. They uncovered a malware which infected mobile devices of the customers to interfere with the two factor authentication mechanisms in place. Though two factor authentication method increases the robustness for authentication process, it is not able to provide 360 degree protection and prone to cyber attacks. Financial institutions desperately need a robust yet smooth solution to fit in this context and get rid of cyber attacks.

Now, Voice biometrics is being identified as secure ways to authenticate customers, banks across the globe are starting to adopt voice biometrics in their customer identification process.

How voice biometrics can save the day?
Voice biometrics is considered as the security of next generation banking because it is proved to be more secure than PINs, Passwords and security questions. Voice biometrics software collects voiceprint, unique physical and behavioral characteristics of individual voice and verifies it every time when the user needs to be authenticated. Therefore it can’t be faked or imitated as it is unique to every individual like their fingerprint.

Not just that, voice biometrics is proved to be more user-friendly than any other authentication systems. Users don’t have to remember any junky passwords or pins because their voice serves as their password to access the system. Moreover enrolling voice biometrics doesn’t require high-tech gizmos, users can be easily authenticated using their smart phones. The convenience, portability, scalability and high level security lures banking institutions to enroll voice biometrics in their customer authentication process.

What are the common misconceptions about Voice Biometrics?
Impersonate with a voice recording
A basic misconception about voice biometrics is that people can impersonate an individual’s voice with a recording. Voice biometrics can’t be cracked as simple as that, it doesn’t only measure the sound of a speaker’s voice; it registers their voiceprint. Voiceprint is a combination of spectrum of frequencies, physical and behavioral attributes of a person. Even the high quality voice recording or a human imitator can’t forge the voiceprint and bypass the system.

Rejecting the user if he’s sick
Even if the user is sick or having cold, the voice may sound different but the unique voiceprint is not likely to be affected. Users can still authenticate their voice and access the system without any service interruption.

Customers might not use it
Voice biometrics is proved to be a hassle-free authentication process than PINs and Passwords. Customers will have to speak the passphrase and repeat it twice for the system to register variations and frequencies. Once the customers register their voiceprint it hardly takes 15 seconds for them to verify every time they access the system. It’s just like speaking to iPhone Siri, customers feel secured and motivated to use voice biometrics.

It may not be cost effective
Voice biometrics is one of the cost effective authentication systems compared to the other authentication modes. It doesn’t require any specific device at the customer end to authenticate them. It can be simply integrated with an IVR or a mobile app to authenticate the customer and allow them to process their transactions.

With all the above mentioned attributes, Voice biometrics is turning out to be the hot trend to look for in banking circle. Banks in Middle East and Asian regions are looking to enroll voice biometrics to stay away from fraudsters and cyber attackers. Uniphore being a pioneer in providing voice solutions are enabling voice biometrics for various banks across the world. For more info on voice biometrics contact me at kaviarasan@uniphore.com or call our Dubai’s office +971 501528717.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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From Casual Charity to Systematic Philanthropy: The Evolution of Indian CSR

 

If you’re in the luckiest 1% of humanity, you owe it to the rest of humanity to think about the other 99%.
― Warren Buffett

Going back to the history, charity is a common practice in India and is an integral part of Indian culture. Sponsoring a child’s education, helping a poor girl’s parents in getting her married, donating eyes and feeding poor in religious ceremonies is something that we have seen from generations. And I must say that every class of the society participates in such activities in one way or the other just out of goodwill. We Indians are wired like that.

Moreover, big corporations have historically played a huge role in supporting the community and development in India. To create good will amongst communities, businesses often set up schools, free hospitals and charity funds. And this they did much before the term CSR came to India. So, the question is Why CSR? Why this law?

This reminds of an experience that’s worth mentioning here. Two weeks back, I met the MD of a renowned organization in Orissa. And he was a Jain. We were talking about CSR and this new companies law. He shared something very interesting about his corporate social responsibility. He mentioned that since inception of his company they give away 10% of their profits every year to charity and community development. However, they do not mention it on their website or public reports and they don’t like talking about it. It’s not a publicity stunt – but a personal obligation for him.

So, why should he be forced to comply with a CSR law? The simple explanation is: we need structure. We have so many companies voluntarily contributing funds as per their whims and priorities, collectively almost as much as the GDP of a small country. But do we really understand the nature of the programs being run, or how they impact communities? And how do we get out of the mode of individual projects to systematic priorities. If increased spending is to achieve results on the ground – which is the intent of the Act – then it needs to be done strategically, systematically and thoughtfully.

So, towards this end, what does the law ask us to do? It asks corporations to apply the same rigor and transparency used in traditional business operations to their CSR activities as well:

  1. Mandate three year strategy to do your initiatives. (Like you will do for any new product/service that you take to the market)
  2. Ongoing impact and monitoring program (Quarterly and half-yearly review)
  3. Impact measurement( aka. performance management)

If we look at it from a pragmatic point of view – It makes a lot of sense. And if it seems complicated, then don’t worry, we can help. Uniphore Consulting has worked with some of India’s largest organizations to align with the new CSR law, while simultaneously making their projects more transparent and their impact deeper. Write to us at punit@uniphore.com.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Team Uniphore to attend Cards & Payments Middle East 2014

Uniphore at Dubai International Convention and Exhibition Centre

It’s May, we are all set, packed and excited to meet bankers at Cards & Payments Middle East (C&P ME) conference scheduled on 13-14 May in Dubai International Convention and Exhibition Centre. C&P ME is considered as the region’s leading marketplace for banks and financial service companies to explore leading technology solutions available in the industry. It doesn’t just offer a marketplace, it also serves as a summit to connect banking and finance industry with leading techno companies across the globe. It is a perfect platform to network with over 10,000 attendees who gather to learn the latest technologies and how it can be leveraged to serve their customers. It is well segmented as 6 seminar tracks this year to allow delegates making best use of the 2 day event.

For Uniphore Software Systems it falls in the right time as we are expanding our operations to Middle East region this year. We are currently serving over 50 customers and 4.5 million end users in the Asian market, looking forward to launching our next generation voice banking solutions at the C&P ME.  Our key voice solutions that will be launched at the event are Voice Biometrics, Speech Recognition, Voice Assistant and Audio Mining.

“This is our first year and we are very much excited to participate at Cards & Payments Middle East event. As a pioneer offering innovative voice solutions to financial institutions, we believe that this event will provide us great opportunities to launch our offerings in the Middle East. Through our market research we understand that this is a mature market which embraces newer technologies.  So we are confident that our voice banking solutions will receive warm welcome from the banks and financial service companies in the region”, says Rufus Pradeep, Head – Sales Operations (Middle East), Uniphore Software Systems.

Cards & Payments Middle East 2014

Venue: Dubai International Convention and Exhibition Centre

Date: 13-14 May 2014; Booth: N11 (near entrance)

 

How to connect with us?

  • Mail us at kaviarasan@uniphore.com to book appointments for one-to-one consulting sessions at our booth N11 to discuss on our voice banking solutions.
  • Visit Future Bank seminar hall at 2.30PM on 14th May 2014 to hear Mr.Umesh Sachdev (CEO) speak on the topic ‘Voice Solutions for Next Generation Banking’.
  • Watch out for our product launch at the launch pad bay on 13th May 2014
  • Walk into our stall N11 and find your spot to connect with our delegates at the event.

Drop a mail to me at kaviarasan@uniphore.com for more information and appointments.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

Posted in Audio Mining, Banks, Natural Language Processing, Speech Recognition, Voice Biometrics, Voice Solutions | Tagged , , , , , , | Leave a comment

Voice Solutions for Next Generation Banking

The modern day customers’ demands are growing beyond regular online, phone and mobile banking services.  To stay competitive, banks aim at enriching the customer experience through innovative yet secure Voice Solutions.  Globally, Speech Analytics market is estimated to grow from $456 million in 2014 to $1.33 billion in 2019 and fuels the growing usage of voice technologies across industries.

voice banking uniphore

Uniphore Software Systems provides technology solutions which extend the arms of both phone and mobile banking to increase customer engagement via latest voice technologies such as speech recognition, voice biometrics, voice assistant, and audio mining. These solutions help banks offer personalized, user-friendly, secure and customer-centric mobile banking experience to its clients. Banks focusing on providing innovative and rich user experience for customers can leverage Uniphore’s voice solutions to enable on-the-fly, simple and secure financial transactions.

How does it help banks?

The next generation banking is about increasing customer engagement and drive deeper relationships with their customers. To achieve that and provide highly personalized user experience, banks are globally adapting these voice solutions:

    • Voice Biometrics – Voice Biometrics provides next generation security for the banks to authenticate its customers. To gain access, the customer has to authenticate using their voiceprint which is as unique as their fingerprint and it is impossible to forge. It can be deployed over IVR and data-enabled applications to provide support across all mobile devices and platforms.
    • Speech RecognitionSpeech Recognition is the ability of an application to understand and carry out spoken commands. With speech recognition integrated in the phone banking, banks can enable natural, human-like conversations and satisfying interactions with customers. The IVR system will understand customer’s speech commands and execute appropriate banking transactions instantly.
    • Voice Assistant – Voice Assistant is innovative self-service smartphone application that automates the process of delivering information and processing transactions as per customer requests. The software also acts as a 24×7 online research agent, delivering real-time, actionable voice of the customer insights to banks.
    • Audio Mining – Audio mining is used in customer contact centers to mine recorded customer interactions for specific keywords or phrases. It provides valuable insight into products, services and processes to help reduce costs and improve customer satisfaction. It is also used to identify keywords in real-time customer calls for numerous cross-selling opportunities.

We are happy to announce that Uniphore Software Systems is partnering with Certero to launch the voice solutions in the upcoming “Cards and Payments Middle East – 2014″ event for the Middle East market!

cards and payments middle east uniphore voice

Please do write to me at ganeshrajendran@uniphore.com to connect with us and get more details!

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

Posted in Audio Mining, Banks, Contact center, Natural Language Processing, Speech Recognition, Voice Biometrics, Voice Solutions | Tagged , , , , , , , , , , , , | Leave a comment

Four ways to transform Customer Contact Center Interactions

Globally, contact centers are viewed as cost centers – while reducing operations cost of the contact center is the biggest challenge, business leaders are also waking up to the fact that end customers can be delighted over every single interaction leading to customer loyalty and new revenue opportunities!

Contact center automation Uniphore

Let’s take a look at some of the key contact center industry facts and figures:

  • Companies spend up to $15,000 to add a new call center agent to their staff with an average retention of 6 months and a 40 percent annual churn.
  • 15% to 45% of calls handled are of the same nature and can possibly be automated but for the different languages and dialects that customers use when they call.
  • The global cost of fraud and identify theft is now estimated to be over $200 billion per year
  • Customer expectations are reshaped by faster response over social media, and they demand better service through contact centers:
      1. Lower “Average Speed of Answer (ASA)”
      2. Better “Average Call Handling Time (AHT)”
      3. Better “First Call Resolution (FCR)”

BPO Uniphore contact center automationHow do you balance above challenges and still manage to delight the millions of end customers who call you regularly?  Can technology help in seamlessly solving customer issues and at the same time setup a platform for improving customer loyalty?

Here is where Uniphore’s Contact Center Automation solution can help you. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Our solutions have been silently revolutionizing the customer contact center interactions in the following 4 ways:

  1. Voice Biometrics Authentication UniphoreCustomer Authentication – Voice Biometrics provides next generation security for enterprises to authenticate its customers. To gain access, the customer has to authenticate using their voiceprint which is as unique as their fingerprint and is impossible to forge. It can be deployed over IVR and data-enabled applications to provide support across all mobile devices and platforms. Example: Instead of the agent asking 4 to 6 authentication questions to a caller over 3 to 5 minutes, Uniphore’s voice biometrics solution can authenticate the caller in less than 15 seconds thereby saving time, effort, cost and also guaranteeing complete security.
  2. contact center call resolution uniphoreIssue Resolution – Speech Recognition is the ability of an application to understand and carry out spoken commands. With speech recognition integration, enterprises can enable natural, human-like conversations and satisfying interactions with customers. The IVR system will understand customer’s speech commands and execute appropriate transactions instantly. Example: A typical caller is struck with dial-pad based IVR router for at least 60 to 180 seconds to get through the appropriate help line. Uniphore’s Speech Recognition solutions enable callers to directly ask their query and have human like conversations.
  3. Fraud detection contact center automation uniphoreFraud Detection – Audio mining embraces speech recognition technology to extract insights from prerecorded voice streams. This insight can then be used to classify calls, trigger alerts/workflows, and drive operational and employee performance across the enterprise.  Example: Uniphore’s Audio Mining solution can help process thousands of hours of audio data and identify the word ‘fraud’ and help to know why the customer or the service executive used the word and take necessary actions immediately.
  4. process compliance contact center automation uniphoreProcess Improvement - Aforementioned audio mining solution can also help in staff training and process improvement.  Examples:
      1. Usage of “I don’t know” as a key phrase to identify crucial knowledge gaps and develop targeted training.
      2. If the words “bill” and “overcharge” start occurring together often, company can quickly retrospect on their billing procedure and course correct as required

Uniphore Software Systems is a pioneer in the speech based solutions market and has built voice based solutions in 14 languages and 100+ dialects.   Would you like to know more? Write to me at ganeshrajendran@uniphore.com and I will be more than happy to send you the relevant details!

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Field force automation – Tips & Tricks

Much of the success of an enterprise, a service provider in particular, depends on customer satisfaction. Field force automation is one of the ways of ensuring it.  The goal is higher quality, more meaningful engagement, better information, better timing, and above all, a more proactive and responsive company culture. A recent study reports that a 5 percent improvement in customer retention could increase profits by as much as 85 percent. CIOs everywhere are trying to find innovative ways to enhance customer loyalty, increase revenue, and improve productivity.  Consider the following scenarios:

NBFC Field Force Uniphore

       Agribusiness Field Force Uniphore

“Operations team with 800 field agents incur a 40% productivity loss due to back & forth communications” - Leading BFSI Company

“Logistics division has built 1750+ strong field force across all major Tier I and Tier II cities – Merchandize returns effects up to 40% loss in margins” - Large eCommerce player

“Clearing & Forwarding Agent firms deploys field agents to engage with lakhs of farmers across 12 remote mandals – Time delays between CFAs, dealers, retailers and farmers lead to more than 15% revenue loss” – Major Chemicals & Fertilizers AgriBusiness

Needless to say, field agents have to be managed tightly to ensure higher productivity, reduced operational expenses and also improve customer experience. And this is precisely what, mForce, Uniphore’s mobile solution does. mForce is a feature rich software that integrates multilingual speech recognition and voice biometric capabilities with standard mobile data (GPRS) technology to help:

    • Optimize the field agents delivery routes
    • Automate delivery status and acknowledgement
    • Simplify payment processing and receipts
    • Receive customer feedback information
    • Track field force in real-time

To know more, join our upcoming Webinar, “Field Force Automation – Tips & Tricks” (27th March; 3PM IST) and learn how to boost your field force productivity by 40%!

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

Posted in Agriculture, eCommerce, Enterprise Mobility, Field Force Automation, Logistics | Tagged , , , , , , | Leave a comment

How to build Enterprise Mobile App in 24 hours?

Enterprise Mobility Scenario:

enterprise mobility uniphoreMobile business apps market is set to reach $53bn in 2017, says a leading market research firm. It is also predicted that 200 million mobile workers will use at least one business-focused app this year. Over the next few years, both the number of mobile workers using enterprise mobile apps and the number of apps available will grow rapidly.

Factors to consider before you build Enterprise Mobile App: 

While consumer apps are built on cutting edge technologies and provide best-in-class GUI, negligible latency, multiple hardware integration features, enterprises apps tend to be slightly sluggish!  In their defense, enterprises are weighed down by these factors:

  • Integration with multiple corporate back end systems is never easy – as they say, no chain is stronger than the weakest link.  One cloggy system can potentially bring down the whole ecosystem.
  • Offline functionality – be it a senior executive flying in a plane or a travelling field sales person in remote location, we have enough scenarios where the data connectivity does not exist.
  • Business functions – each functional areas will have their own requirement and the complexity keeps increasing with addition of newer scenarios
  • Security – as much as BYOD is consumer friendly, it is also a nightmare for IT personnel. Impact of lost devices, employee attrition, identity theft is very high. While most of the data & applications in laptops can be controlled through software like Microsoft’s Active Directory Federation Services (AD FS), enterprise mobility is a different world.   The onset of personal devices usage in workplace make it complicated to weed out malicious code and “containerize” content
  • Device - plethora of devices, vendors, form factors, Operating Systems (not to mention versions), configurations (RAM/CPU) doesn’t help to “build once, deploy anywhere, run anytime” unless you have enterprise app store capabilities
  • Time to market – in a fast paced world, smart mobile users are so used to “Download, Install & Run” in a matter of few seconds without any glitches.  Employees and customers expect the same pace for all enterprise software as well – this gives a very small window for the development lifecycle.

build enterprise mobile app fast uniphoreHow to build Enterprise Mobile App in 24 hours?

Now, how can CXOs and IT Heads possibly respond to satisfy all the Business Heads who demand rapid deployment of mobility solutions to match and exceed their competition? Here is where Uniphore’s Mobile Control & Access System (mCAS) comes to the rescue.  mCAS, is Uniphore’s Smart Mobility application development and management platform. Enterprises leverage this platform to quickly build and deliver customized, cross-device applications to customers.

Features of mobile Control & Access System (mCAS):

    • Application Development Framework: Drag-and-drop GUI interface for developers to create applications across – no coding required
    • Mobile App Management (MAM): Remote Application Scheduling and Deployment , User Groups Configuration, App Users Management, Policies Configuration, etc.
    • Mobile Device Management (MDM): Device Location Tracker, Security Policy, Remote, Wipe, Statistical Reports
    • Mobile Expense Management (MEM): Proactively monitor and track mobile data and application usage
    • Speech Service Integration: Speech Plug-ins. Including Speech Recognition and Voice Biometrics
    • Customized Report Generator: Dynamically configure any and all reports required

Please do write to me at ganeshrajendran@uniphore.com for a demo of mCAS platform.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

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Hear Watson, hear.

In 2011 IBM’s Watson Computer won the American quiz show Jeopardy. It did so on live TV, beating two of the all time great (human) contestants of the show. In the Indian context, this would be a bit like a computer going on Kaun Banega Crorepati, interacting with Amithabh Bachan, and becoming a Crorepati.  Are we going to see that happen some day?

Though Watson did play the game like a human contestant, thinking about the next move, pressing the buzzer etc., a little known fact is that Watson was fed the questions in text form rather than speech. Some people think this made the whole show a gimmick. After all Google can consume text too. So what was the difference between them? In the simplest terms, Google returns the most popular page containing a phrase. Watson “understands” the phrase.

So if you ask Google a question like “How many cows are there in India?” Google will return all the pages on the entire internet, containing the word Cow and India. A few of those pages will have the real answer. The top most link returned may or may not have the most current information, as the popularity of the page makes a difference to Google. Watson on the other hand will return a number. The most current known number.

Try it out here – wolframalpha.com – which uses similar underlying tech.

So what did IBM show us? They showed us, a system can be built that can answer questions. Real answers not just pages of links. Answers to anything. They showed that it required 2880 processor cores with access to 15 terabytes of human knowledge. The whole setup was the size of a large bedroom. But that was two years ago, and we all know how things change these days.

Today Watson is the size of a pizza box. And IBM is expecting it, to pass the US Medical Licensing Exam any day now. It is just a matter of time, before we have a doctor sitting inside our mobile devices. And many other domain experts there after. So will Doctors become irrelevant? Definitely not. They will just become more effective at what they do. After all game shows haven’t disappeared.

Speaking of which, are we going to see a computer win Kaun Benega Crorepati? Will it happen in Hindi and Tamil? Most definitely yes.

NLP or Natural Language Processing is the technology that allows Watson to “understand” the text. It is the technology that both the Uniphore Product and R&D teams will continue enhancing this year. Uniphore is a pioneer on local Indian languages in both Speech Recognition and NLP, and has helped businesses reach out to 3,500,000 end customers in 14+ languages and 100+ dialects.

Write to Sharun Shanthosh (AVP – Product Engineering, Uniphore Software Systems) at sharun@uniphore.com to understand more about our Speech Recognition and Natural Language Processing technology.

About Uniphore: Uniphore Software Systems is the leader in Multi lingual speech-based software solutions. Uniphore’s solutions allow any machine to understand and respond to natural human speech, thus enabling humans to use the most natural of communication modes, speech, to engage and instruct machines. Uniphore operates from its corporate headquarters at IIT Madras Research Park, Chennai, India and has sales offices in Middle East (Dubai, UAE) as well as in Manila, Philippines.

Posted in Natural Language Processing, Speech Recognition, Voice Solutions | Tagged , , , , , , | Leave a comment