Everest Group PEAK Matrix Recognizes Uniphore

Conversational Automation Platform Recognized for its High Market Impact

October 4, 2022 – PALO ALTO, Calif. – Uniphore, the leader in Conversational Automation, today announced that Everest Group, a leading strategic research and analyst firm, has recognized its conversational AI and automation platform as a Major Contender in its 2022 “Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment.”

Uniphore’s flagship conversational AI and automation platform is the industry’s only platform that delivers a complete analysis of intent, sentiment, emotion and tone for every contact center conversation. With these robust capabilities, enterprises can transform the complete customer and agent experience. Uniphore’s platform combines AI, Machine Learning, RPA, Natural Language Processing (NLP), Knowledge AI and more to drive new experiences and maximize the efficiency and cost savings for its customers.

“We’re honored to be recognized by Everest Group as a Major Contender in the Conversational AI industry. At Uniphore, we’ve always been focused on the importance and the value of conversations in their entirety, and that shines through in this report,” said Umesh Sachdev, CEO and Co-founder at Uniphore. “Our platform approach answers the natural evolution of the Conversational AI market, which has for a long time focused solely on self-service offerings opposed to the full spectrum that benefits both customer and agent. We look forward to continuing to lead the way in the market with our unique focus on the critical conversations of today’s modern enterprises.”

Everest Group’s PEAK Matrix Assessment evaluated 26 global Conversational AI vendors on their market impact, as well as their vision & capability to deliver services.